I’m assuming that, like me, most people review their annual renewal requests for car, pet, house and contents insurance and, if the quote seems higher than normal, check the market (or surf the internet!) for a better deal.
It always amazes me that, with so many other competing companies and the ease of shopping around, the current insurance provider doesn’t try harder to keep its existing customers.
It also surprises me that UK businesses don’t spend more time reviewing their telecoms contracts to ensure that they are getting value for money. When I was working at Global Crossing I met one customer who had been with another US telecoms provider (ask me privately if you would like to know who!) for 11 years. When asked to provide the customer with new international network pricing, it came to light that Global Crossing’s pricing was more than 50% less than their existing provider. In the end the customer decided to stay with their existing provider, but it makes you wonder for how many years had they been overcharged?
I think this is all part of customer service. If you have a customer, you should ensure that year-on-year they obtain value for money. It also makes good business sense, as both customer loyalty and customer referrals would increase.
If you would like to know what Simon Telecom can do for your business or charity then please get in touch. In summary, I can independently and impartially review the telecoms market on your behalf, to ensure you are not paying too much for your telecoms. I promise you one thing, I take customer service and customer satisfaction very seriously indeed.
“The purpose of business is to create and keep a customer”. Peter F.Drucker (American Educator and Writer, b.1909)
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else”. Sam Walton (American retail Executive and Founder of Wal-Mart Stores Inc, the largest retail sales chain in the United States. 1918-1992)
Thanks to http://en.thinkexist.com for the above two quotes.